Introduction
Majestic Hearing Centers (“we,” “us,” or “our”) is a hearing healthcare practice serving patients across Western North Carolina. We are committed to protecting the privacy of every individual who interacts with our website or contacts us to schedule an appointment.
This Privacy Policy explains what personal information we collect through majestichearingcenters.com (the “Site”), how we use and protect that information, and the rights you have regarding your data. By using the Site, you agree to the practices described in this Policy.
Information We Collect
We collect only the information you voluntarily provide when completing our appointment request form. This includes:
- Your full name
- Your phone number
- Your email address
- Any comments or messages you choose to include in the free-text comments field. You may use this field to describe your hearing concerns or provide other context; any health-related details you share are submitted at your own discretion.
We do not collect payment information, Social Security numbers, insurance details, or any other categories of sensitive personal or financial data through the Site.
We also collect certain non-personal, automatically generated data when you visit the Site, such as your browser type, device type, referring URL, and pages visited. This information is collected in aggregate and is not linked to your identity.
How We Use Your Information
We use the information you submit solely to:
- Contact you to schedule, confirm, or follow up on a hearing evaluation or other appointment at one of our office locations;
- Respond to questions or comments you have submitted through the contact form;
- Improve the operation and usability of our website.
We do not use your information for automated decision-making, profiling, or targeted advertising. We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing purposes.
Comments Field and Health-Related Information
Our appointment request form includes an optional comments field. Some individuals choose to describe their symptoms, hearing difficulties, or other health-related concerns in this field. We treat any such information with care and use it only to help our staff prepare for your visit.
Please be aware that information submitted through a standard website form is not transmitted through a HIPAA-compliant secure messaging system. We encourage you to share only the level of detail you are comfortable providing online. For sensitive medical questions, we recommend calling us directly at the phone number listed on our website.
Once you become a patient of Majestic Hearing Centers, your health information will be managed in accordance with our Notice of Privacy Practices, which is provided to all patients at the time of their first appointment and is governed by the Health Insurance Portability and Accountability Act (HIPAA).
How We Protect Your Information
We take reasonable technical and organizational measures to protect the information you submit against unauthorized access, loss, misuse, or disclosure. These measures include:
- Secure Socket Layer (SSL/TLS) encryption for data transmitted between your browser and the Site;
- Limiting access to submitted contact information to authorized staff members who need it to fulfill appointment requests;
- Using reputable, industry-standard third-party services for website hosting and form processing.
While we take these precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you submit information at your own risk.
Cookies and Tracking Technologies
Our Site may use cookies and similar tracking technologies to enhance your browsing experience and gather aggregate analytics data. Cookies are small text files stored on your device. We may use:
- Essential cookies necessary for the Site to function properly;
- Analytics cookies (such as those provided by Google Analytics) that help us understand how visitors use the Site, in aggregate and anonymized form.
You may configure your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect certain features of the Site. We do not use cookies to serve targeted advertisements.
Third-Party Links and Services
Our Site may contain links to third-party websites or platforms, such as online appointment scheduling portals. Once you leave our Site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.
Our appointment booking portal is provided by a third-party vendor. Please review that vendor’s privacy policy for information on how they handle data submitted through their platform.
Children’s Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If a parent or guardian believes that a child under 13 has submitted personal information through our Site, please contact us and we will promptly delete that information.
Your Rights
Depending on where you reside, you may have certain rights regarding your personal information. As a North Carolina-based practice serving patients primarily in the United States, we respect the following general rights:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to any legal retention requirements.
- Opt-Out of Communications: If we have contacted you by email or phone following an appointment request and you no longer wish to be contacted, you may inform us at any time.
To exercise any of these rights, please contact us using the information provided in the section Labeled ‘Contact Us’ below.
Data Retention
We retain appointment request information for a reasonable period necessary to fulfill the purpose for which it was collected, or as required by applicable law. Contact information submitted by individuals who do not become patients is retained only long enough to respond to the inquiry and is not incorporated into any clinical record.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information has been handled, please contact us:
Majestic Hearing Centers
124 Joel Wright Drive
Hendersonville, NC 28792
Phone: (888) 537-3280
Email: questions@majestichearingcenters.com
Website: majestichearingcenters.com
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will revise the Effective Date at the top of this document. We encourage you to review this Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated Policy.